Important FAQ

For all orders above Rs. 1000, our shipping is entirely free across India! For orders below Rs. 1000, shipping charges are a flat Rs. 100

From the date of your order, we target to deliver within 5 business days. Order times can vary a little depending on your location. After ordering, we will drop you an email with tracking details of your order, so at any point in time, you can check where your shipment is and when it is expected to arrive.

Absolutely. We will provide you with tracking details of your shipment after you have completed your purchase.

Orders can be modified or cancelled until they have been shipped. Once we email you shipment confirmation, modification or cancellation will not be possible.

However, if for specific reasons, the product is not as promised, then you can initiate return of the product, subject to certain criteria.

If there is no one available to collect the order on your behalf, then our delivery partners will leave a note of attempted delivery, and will try to deliver once again. If both deliveries result in failures, then the product will be returned to us. We will get in touch with you to arrange for a suitable delivery time and location.

Our teas are available at a range of stores across India! And we are actively looking out to partner with more. Check out our “Where to Buy” page for more details on retail store availability.

Yes, in the unlikely event that the products we send to you arrives in defective packaging, is very late, or if we have shipped the incorrect product, then you can initiate a return. Just write to us on info@malaki.in to arrange for a pickup.

We will replace your product with another one of your choice, or give you the credit in your account for a later purchase.